FAQs
1. Do you offer free shipping?
We offer free shipping for orders Php 750 and above.
2. Who is your delivery partner?
We have plenty of couriers depending on your location. Our courier might call you on the day of delivery. Please make sure to have your mobile phone nearby in case they call. Our delivery service cannot guarantee the time of delivery since they follow a route sheet within your area.
3. How many times will they deliver my product?
Our delivery partner will attempt 2-3x before considering your order as canceled.
4. How do I track my order?
Please email us at support@rouxmnl.com for your order updates. Deliveries in provinces especially in Mindanao can take more than 10 days.
5. I received a wrong item.
Please email us asap at support@rouxmnl.com for immediate action. Rest assured that we will do our best to correct this mistake.
6. How many days should I receive my order?
Metro Manila : 2-3 business days
Luzon : 3-5 business days
VisMin : 5-12 business days